At AA Queens Abaya, we are dedicated to ensuring your satisfaction with every purchase. If, for any reason, you receive an item that is damaged or does not match the description provided on our website, we offer a straightforward and customer-friendly refund policy. We stand by the quality of our products, and in the rare instance that your expectations are not met, we are here to assist you.
Conditions for Refund: Customers are eligible for a 100% refund if they receive a damaged item or if the product received does not align with the description provided on our website. To initiate the refund process, please contact our customer service team within 3 days of your purchase. We kindly ask that you report any defects or discrepancies promptly to ensure a swift resolution.
How to Request a Refund: To request a refund, please reach out to our customer service team via the contact information provided on our website. When contacting us, kindly provide your order number and a detailed description of the issue, along with supporting photographs if applicable. Our dedicated team will review your request promptly and guide you through the necessary steps to process your refund.
Refund Process: Once your refund request is approved, we will initiate the reimbursement process. Refunds will be credited back to the original payment method used during the purchase. Please note that the processing time for refunds may vary depending on your payment provider.
At AA Queens Abaya, we value our customers’ trust and strive to make your shopping experience seamless. Our refund policy underscores our commitment to your satisfaction and ensures that you can shop with confidence, knowing that we will address any concerns promptly and fairly. Thank you for choosing AA Queens Abaya for your modest dressing needs.